Refunds and Returns Policy

Introduction

At ZenLifeCreations LLC (“we,” “our,” or “us”), customer satisfaction is important to us. However, due to the nature of our digital products, we have specific guidelines regarding refunds and returns. By purchasing from our website, you agree to the terms outlined in this policy.

Digital Product Refund Policy

  1. No Returns or Refunds:
    • All sales of digital products, including eBooks, guides, and other downloadable materials, are final and non-refundable. Once a digital product has been downloaded or accessed, it cannot be returned or refunded.
  2. Exceptions:
    • Refunds may be considered in the following circumstances:
      • The product was not delivered due to a technical error on our end.
      • You were charged incorrectly or for a duplicate transaction.
      • The digital file is corrupted or inaccessible, and we are unable to resolve the issue within a reasonable time frame.

How to Request a Refund

  1. Eligibility:
    • To request a refund under the exceptions outlined above, you must contact us within 14 days of purchase.
  2. Contact Information:
  3. Resolution:
    • We will review your request and notify you of our decision within 5 business days. If approved, refunds will be processed using the original payment method.

Technical Support

If you experience issues with downloading or accessing your purchased digital product, please contact us immediately. We will work to resolve the issue promptly.

Unauthorized Purchases

If you suspect unauthorized use of your payment method or account, please notify us and your payment provider immediately. Refunds for unauthorized purchases are subject to the terms of your payment provider.

Changes to This Policy

We reserve the right to update this Refunds and Returns Policy at any time. Updates will be posted on this page, and we encourage you to review it periodically.

Contact Us

If you have any questions or concerns about this policy, please contact us at:

Email: support@zenlifecreations.com
Address: 15728 Lorain Avenue #158, Cleveland, Ohio 44111 (US)

This Refunds and Returns Policy was last updated on November 11, 2024.

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